Return Policy

General Digital World Warehouse Return Policy

All RA requests must be submitted in writing to the Digital World Warehouse RA team by either email or fax.

Email: sales@dww.net.au

Fax: (02) 8580 4705

Please click here to download a Return Authority Number Request form

Digital World Warehouse returns are divided into two categories: No Fault Returns & Faulty Returns, please click on the following links to find out the return procedures for these two categories:

No Fault Returns Procedure

Faulty Returns Procedure

Customers must return product(s) to Digital World Warehouse with the Digital World Warehouse RA number clearly written on a removable label on the outside of the shipping carton(s). This number must not be directly written on the carton.

Returns should be sent to:

Returns Department
Digital World Warehouse
Level 1, 2 Brompton St.
Marrickville, NSW 2204

The Returns Department operates between 8:45am and 5:00pm EST Monday to Friday (excluding public holidays)

All products must be returned in complete set with original packaging and must be received by Digital World Warehouse's Returns Department within 7 days after RA number is issued.

Digital World Warehouse recommends that product returned by post should be sent by registered or certified mail. Digital World Warehouse accepts no responsibility for loss or damage occurring in transit.

Customer must obtain a valid RA number(s) authorised by Digital World Warehouse RA team for all returned product(s). If the RA number can not be identified, or if the Product does not match the RA details provided by the Customer in terms of either quantity, Digital World Warehouse product code or product serial number, Digital World Warehouse may reject the returned product at the Digital World Warehouse Returns Department and return it to the Customer at the Customer's expense.

For all returned product(s), customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.